JEWELRY CARE & REPAIR POLICY

​

To maintain your jewelry's shine and longevity, please remove it before any activities involving water, exercise, and cleaning. Contact with oils, lotions, and soaps can permanently alter the beads. GENERAL CARE

​

SHIPPING

​

SHIPPING INFORMATION

Orders placed Monday through Friday (excluding holidays) will be processed and shipped within 7-10 business days after the vendor receives credit card authorization and verification. All customers will receive a confirmation e-mail with tracking information when the order has shipped. Please note that orders placed after midnight or on Saturday or Sunday will ship the following business day. FREE SHIPPING for all orders over $100. ALL SHIPPING CHARGES ARE NON-REFUNDABLE.  NO EXCEPTIONS.

​

Ava Michele, LLC is not responsible for lost or damaged jewelry after delivery has been accepted.

Please contact Customer Service at avamichelejewelry@gmail.com.

Please allow 15-20 business days for your repairs to be complete. Business days are Monday-Friday, excluding federal holidays. Repair processing begins after your package is delivered to us.

 

ALL SALES ARE FINAL

NO REFUNDS CANCELLATIONS OR EXCHANGES UNDER ANY CIRCUMSTANCES.

​

CUSTOMER SERVICE

If you receive a damaged item, please contact us at avamichelejewelry@gmail.com. All inquiries should be sent to avamichelejewelry@gmail.com. Please allow up to 48 hours for replies excluding holidays. TRACKING ORDERS A shipping confirmation e-mail with the tracking number will be sent when your order is ready.

​

Please contact us via email. All customer service inquiries should be sent to avamichelejewelry@gmail.com please allow up to 48 hours for replies.

​

MULTIPLE SHIPPING ADDRESSES

At this time, we can only ship to one address per order.

 

SHIPPING CHARGES

FREE SHIPPING

Customer is responsible for shipping returns for repairs

 

TRACKING ORDERS

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Please use that tracking number to track your package. 

​

RETURNS

Customers are responsible for shipping jewelry back to the vendor for repairs.